Grievance Redressal

Last updated: October 2026

How to reach us

If you have a complaint about a transaction, your account or our service, email hello@time2pay.in or call +91 00000 00000 during working hours.

Our process

We acknowledge every complaint within 48 hours and aim to resolve it within seven working days. Complex cases involving banks or operators may take longer, and we will keep you informed.

Escalation

If you are not satisfied with the response, you may ask for your complaint to be escalated to our grievance officer, whose details are available on request.