Refund & Cancellation Policy

Last updated: October 2026

Completed transactions

Recharges and bill payments that are successfully completed cannot be cancelled or reversed.

Failed transactions

If a transaction fails after the amount is deducted, the amount is returned to your Time2Pay wallet, usually within a few hours and no later than seven working days.

Wrong entries

Payments made to a wrong number or account because of incorrect details entered by the user are not eligible for a refund, though we will help raise the matter with the operator.

How to raise a request

Write to hello@time2pay.in with your transaction ID, date and amount. We will review it and reply within two working days.